About
providing quality service since 2004TheHosted LLC is a family owned and operated business since 2004. We are a privately held, global Internet web hosting company. Since our founding in 2004, we've been continuously serving thousands of satisfied customers with a wide range of Internet Presence and Identity Solutions, including web hosting, web design, custom programming, and domain name registration services. Our two main offices are located in Wauseon, Ohio. Since the technology era is rapidly changing daily we have made many expansions leaving our leading competitors in the digital dust. What original started out as Smokin-Hosting.com has progressed into TheHosted LLC. We still hold true to quality customer value and service that www.smokin-hosting.com was founded on.
Our average web hosting customer has been with us for over 20 months. Of all current web hosting customers, over 17% have remained with us for 2 - 4 years; 49% have been with us from 1 to 3 years; and the remaining 34% are new customers who have signed up within the last 12 months. That's an outstanding customer retention rate for this industry, and we're very proud of it. Customers don't stay around that long if they're not extremely satisfied with the service they're receiving.
At least 50% of our new account signups are referrals from existing, satisfied customers. Word-of-mouth advertising is the best advertising you can get, and we've been very successful in generating it. Customers don't send their friends to a company that doesn't provide highly competitive cost-effective solutions.